Frequently Asked Questions
The answer to this question can be found at the link above.
The answer to this question can be found at the link above.
- What happens when I have a claim or suffer a loss?
Obviously the first thing to do when you suffer a loss is to deal with the immediate threat or problem. In a fire, burglary, accident or injury call the relevant emergency service and make sure everyone involved is okay.
The next thing to do is to gather any relevant information while you still can. Collect any information surrounding the event, contact details of witnesses (if applicable) and any police report numbers or incident numbers.
Be sure to write it all down, don’t trust your memory during such a potentially stressful time!
Finally call us, your insurance broker. One of our skilled claims advisors will talk through the incident with you, advise you of your options and guide you through the procees. Every insurance company, policy and claim is different so please feel free to ask any questions.
Remember, our goal is to settle your claim quickly and to help you get your business back on it’s feet.
- Do I have to pay all my insurance fees upfront?
Insurance is often a necessity but it can be an expensive necessity. As a small business ourselves we understand that cash flows go up & down and that large one-off payments sometimes come at a bad time.
If you need insurance but don’t need a huge dent in your bottom line then talk to us about terms. We accept Visa, Bank & Master cards or we can organise a payment plan through a premium funding company (a company who funds insurance premiums).
- What do I do if I’m not happy with my current broker?
The first thing to do if you’re not happy with your current broker is to talk to them. Explain why you’re not happy and give them a chance to respond. If their response is inadequate or they promise to change but don’t then it may be time to look for another broker. It may simply be that your current broker specialises in a different area of insurance.
If you do decide to look for another broker, shop around! Find a broker that specialises in your class of business and is willing to give you the service and advice you deserve. Most of all, look for a broker who is going to grow with you, serving your needs well into the future.
- Where can I get a copy of [name of form] to fill out?
Our website is still being shaped and developed. In the future we hope to offer an online forms download area but until then we’re going to have to send them to you (via mail, fax or e-mail). To request a form please fill out our online feedback form or e-mail us at info@riskybusiness.com.au.
- What if this page doesn’t answer my questions?
We don’t expect this page to answer all your questions, just the most frequently asked ones. If you have a question that isn’t answered here please fill out our online feedback form or e-mail us at info@riskybusiness.com.au. We will endeavour to answer your questions as quickly as possible and if people keep asking it we’ll be sure to add it to this page!